Privacy Policy 69vn

Welcome to the official Privacy Policy page 69vn. We understand that your trust is the most valuable asset we must safeguard. That is why we are committed to ensuring every piece of personal information you share with us is handled with full integrity, transparency and professionalism.

This Privacy Policy describes the data collection, use, storage and protection practices applied by 69vn to all users and members of our platform. It applies to all services we offer through our official website, mobile app and any other digital channels operated under the 69vn brand.

By registering as a member or using any 69vn service, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform immediately and contact us to request deletion of your data.

69vn collects your personal information through various means when you interact with our platform. The type of information collected depends on how you use our services.

Information you provide directly:

• Full name as it appears on your identification document.
• Date of birth and gender for age verification purposes.
• Active email address and mobile phone number.
• Bank account, e-wallet, or crypto wallet details for financial transaction purposes.
• Identity verification documents such as MyKad, passport or driving licence during the KYC process.
• Residential address for verification and AML compliance purposes.

Information collected automatically:

• IP address, device type, operating system and web browser used.
• Session data including pages visited, access times and duration of use.
• Approximate geolocation data based on IP address.
• Game activity logs including game type, bet amounts, and transaction records.
• Cookie data and similar tracking technologies (see Section 6).

69vn uses the personal data collected for various legitimate and transparent purposes. We will not use your data for any purpose not stated in this document without first obtaining your consent.

• Account management — To register, verify, and manage your member account on the 69vn platform.
• Transaction processing — Processes deposits, withdrawals, and all financial transactions securely and accurately.
• Identity verification (KYC) — Meets legal compliance requirements including anti-money laundering (AML) obligations and age verification.
• Platform security — Detects and prevents fraud, unauthorised access, and illegal activity that could affect the platform or other members.
• Service improvement — Analyses usage patterns to improve the overall gaming experience, interface, and platform performance.
• Marketing communications — Sends you relevant promotional information, bonuses, and exclusive offers via email or in-app notifications, subject to your preferences.
• Legal compliance — Fulfils applicable regulatory and legal obligations, including retaining transaction records for the prescribed period.
• Responsible Gaming — Monitors gaming patterns to identify members who may need assistance or protection from the risks of excessive gambling.

69vn does not sell, rent or disclose your personal data to third parties for marketing or commercial purposes. However, in certain limited situations, your information may be shared with the following parties:

• Payment service providers — Payment gateways, banks, and e-wallet providers that process your financial transactions. They receive only the data necessary to complete the transaction.
• Game software providers — Technology companies that supply games on our platform. Shared data is limited to member ID and game session data.
• Cloud service providers — Cloud computing infrastructure used to securely host and operate the 69vn platform.
• Identity verification service providers — Third-party KYC providers that assist with member document and identity verification.
• Authorities and Regulators — When required by law, court order, or direction from a relevant regulatory authority.
• Professional advisors — Lawyers, accountants, or auditors bound by professional confidentiality obligations in specific situations.

In all of the above sharing scenarios, 69vn ensures that recipient parties comply with data protection standards equivalent to or higher than our own, through binding data processing agreements.

The security of your personal data is a responsibility we take extremely seriously. 69vn invests in industry-grade security infrastructure to ensure your information is always protected from unauthorized access, loss, or destruction.

Technical security measures we implement:

• Data encryption using TLS 1.3 protocol and AES-256 encryption for all stored and transmitted data.
• Enterprise-grade firewall and intrusion detection systems (IDS/IPS) operating 24 hours a day.
• Two-factor authentication (2FA) is available for all member accounts as an added layer of security.
• Periodic security audits conducted by independent cybersecurity firms.
• Automated data backup system with full encryption for disaster recovery.
• Access control based on the "least privilege" principle — staff can only access data required for their specific role.

Data Retention Period: 69vn retains your personal data for as long as necessary to fulfil the original purpose of collection, or as required by law. Financial transaction records are kept for a minimum of 7 years in accordance with AML requirements. Once an account is closed, data that is no longer needed will be deleted or anonymised within a reasonable timeframe.

69vn uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies — Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance cookies — Collects information on how you use the platform to help us improve performance and the overall user experience.
• Functional cookies — Stores your preferences such as display settings and game choices to deliver a more personalised experience.
• Analytics cookies — Used by our internal analytics tools to understand usage patterns in an aggregated and anonymised form.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect platform functionality. We do not use third-party cookies for advertising or data sharing with external ad networks.

As a 69vn member, you hold certain rights regarding your personal data under applicable data protection laws. We respect and facilitate the exercise of these rights:

To exercise any of the rights above, please contact the 69vn support team via live chat or email. We will process your request within 30 working days, subject to the required identity verification.

The 69vn platform is exclusively for adult users aged 18 years and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

If we discover that we have collected data from anyone under the age of 18, we will take immediate action to delete that information and close the account in question. Age verification (KYC) is carried out as part of the account registration process to ensure compliance with this requirement.

69vn reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or developments in the online technology and entertainment industry.

When significant changes occur, we will notify you through one of the following methods:

• In-account notification upon your next login.
• Email to the address registered in your account.
• A prominent notice on the 69vn website homepage.

The "Updated" date displayed at the top of this document always reflects the date of the most recent amendment. Your continued use of the platform after any amendment takes effect will be considered your acceptance of the updated terms.

If you have any questions, concerns or requests regarding this Privacy Policy or how we manage your personal data, our team is ready to assist. You may reach us through the following methods:

• Live Chat — Available 24 hours a day, 7 days a week, directly within the 69vn platform.
• Email — Contact us at [email protected] for privacy-related enquiries.

We will respond to all privacy-related inquiries within 3 working days. For more complex requests such as data deletion or data export, the processing period is up to 30 working days.